Shipping policy

Order Fulfillment:

We process and ship orders from Monday to Friday between 9:00 am and 4:00 pm EST. Orders are not shipped on Saturdays, Sundays, or Federal Holidays. While we strive to dispatch orders on the same day, please allow 2 to 5 business days for processing. Your understanding during this time is appreciated as we meticulously create and securely package your samples. During holidays, promotional events, or sales, shipping times may be extended.

On occasion, certain products may be backordered or out of stock due to high demand, resulting in a delayed shipment. In such instances, we will contact the customer in advance to communicate the situation.

Destination & Shipping Charges:

We offer worldwide shipping. However, international shipping charges will be applied. The shipping rate is calculated based on the destination country and location and may vary.

Regular shipping within the US typically takes 2-3 business days, though exact timing may vary due to potential postal service delays beyond our control. Expedited shipping within the US is expected to take 1-2 days, but unforeseen postal service delays may occur. International shipments may experience varied processing times, so please allow extra time for delivery.

Returns, Exchanges, Replacements & Refunds:

Returns are not accepted. Our Niche and Designer fragrance samples are 100% guaranteed genuine and authentic, hand-decanted from the original manufacturers' bottles. Due to the inability to guarantee the condition of products once opened or used, we do not accept returns.

In the event of receiving a damaged product, please email us within 3 days of receiving your shipment, providing details and attaching a clear picture for a replacement. Replacements require an accurate image of the damage.

If a mistake occurs and you receive the wrong fragrance, contact us within 3 days of receiving your shipment with details and a picture of the product. Replacements are contingent upon a clear image of the incorrect fragrance or the full order.

Inspect your package upon receipt and notify us within 3 days of any issues. We do not replace or exchange items beyond this timeframe. All shipping fees for the original order are non-refundable. Return shipping is the customer's responsibility unless we made an error or the goods arrived damaged.

Please allow 3-5 business days for the transaction to post to your account.

Cancellations:

Lacqua Dolce can cancel an order if it has not been shipped. If the order has shipped but the customer requests cancellation before the shipping date and time, we accept the return of the unopened/original package by refusing the package. The customer will not be charged for a "return to sender" request, but return shipping costs are the customer's responsibility. Once we receive the canceled order, we will inspect it and issue a refund.

Orders Not Received:

If an order has been scanned as delivered to the correct address/postal code, we will not replace or refund the order. We are not responsible for orders claimed lost or stolen after delivery. Allow a day or two grace period for shipments scanned as "delivered," as the package may be pre-scanned while in transit.