Refund policy

Returns: All sales are final. Due to hygiene and safety reasons, we do not accept returns or exchanges. 

All fragrances sold by L’acqua Dolce are guaranteed to be 100% genuine and authentic. Due to the nature of fragrance products, we cannot guarantee the condition or integrity of items once opened or used.

We do not offer refunds or exchanges based on personal fragrance preferences. Our sample sizes are specifically offered to help customers explore and test scents before committing to a full-sized bottle. Our provision of small samples is designed to allow customers to assess their liking for a fragrance before investing in a more expensive full-sized bottle.

Exchanges and Replacements: In the unfortunate event that you receive a damaged product, please promptly email us within 3 days of receiving your shipment. Include detailed information and attach a picture of the damaged product for a replacement. Replacements will only be issued upon receipt of an accurate and clear picture of the damage.

Mistakes: In case of receiving the incorrect fragrance, notify us within 3 days of receiving your shipment. Provide details and attach a picture of the product as received. Replacements will only be issued if a clear image of the full order or the incorrect fragrance is provided.

Inspection and Contact: Upon receipt of your package, please inspect it and contact us within 3 days if any issues arise. We will not replace or exchange items beyond this time frame.

Shipping Fees: All shipping fees paid for the original order are non-refundable. Return shipping is the customer's responsibility unless an error occurred in our shipment or the goods arrived damaged.